Introduction to Business English

• Introduction to communication
• Non-verbal communication
• Business writing
• Speaking, listening and reading skills
• Meetings
• Presentations
• Work readiness

Business and Office Administration

• Office equipment and ergonomics
• Filing systems and record management
• Reception duties
• Dealing with customer queries
• Travel and events management
• How to manage yourself in the workplace
• Banking, cash control and the business information manual

Personnel Management

• Defining management
• The role of the manager in an organisation
• Management competencies
• Communication
• Motivation
• Performance appraisals, delegation and decision making

Financial Management: Basic

• Basics of accounting
• The accounting cycle
• The income statement
• The balance sheet
• Other financial statements
• Budgeting

Professional Salon Skills

• Personal presentation
• Effective communication
• Verbal communication
• Non-verbal communication
• Observation skills
• Communicating and working together
• Written communication
• Salon services
• Dealing with customer complaints
• The Receptionist – communicating telephonically
• Assessment techniques and questioning the client
• Questioning techniques
• Face mapping
• Contra-indications
• Contra-actions
• Hygiene and avoiding cross-contamination
• Personal hygiene
• Salon hygiene
• Client hygiene

Business Ethics

• Ethical decisions
• Whistle-blowing
• Managerial ethics
• Unethical behaviour
• Organisational ethics

Networking for Success

• Understanding successful networks
• Building networking relationships
• Refining your professional presence
• Bell ringing telephone techniques
• Networking via e-mail and the internet
• Networking power of self promotion
• Special networking challenges

Human Resources Management and Labour Relations

• An introduction to Human Resources Management
• Strategising, structuring and planning
• Recruiting potential employees
• Selection and appointment of an employee
• Placement and the induction and orientation process
• Managing performance of employees
• Compensation management
• Health and safety in an organisation
• Career management
• Human Resources development
• Organisational behaviour
• Employment relations
• Structures created by the LRA for collective bargaining and dispute resolution

Managerial Leadership

• Leading with a vision
• Making a vision a reality
• Defining employee roles and responsibilities
• Employing motivation strategies
• Planning for change
• Motivating employees through change
• Coping through change

Customer Relationship Management

• Customer loyalty
• Customer Relationship Management basics
• Preparation for Customer Relationship Management
• Customer Relationship Management implementation
• E- Customer Relationship Management
• E- Customer Relationship Management customisation and goals

Entrepreneurship

• Entrepreneurship and small business management in perspective
• Key success factors of entrepreneurs
• Basic business concepts
• The business environment
• Identification of feasible small business ideas
• The development and evaluation of business ideas
• Determining the feasibility of the business idea
• The viability of a business idea
• Perform a viability study for a proposed business idea
• The business plan
• Setting up a business
• Factors to consider when choosing the location of a business

Financial Management: Advanced

• Cash Management
• Analysis of financial statements
• Inventory
• Depreciation

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