Introduction to Business English

• Introduction to communication
• Non-verbal communication
• Business writing
• Speaking, listening and reading skills
• Meetings
• Presentations
• Work readiness

Anatomy and Physiology

• About Anatomy and Physiology
• Cells and tissues
• Skin, hair and nails
• The skeletal system
• Muscles and the muscular system
• The lymphatic system
• The nervous system

Professional Salon Skills

• Personal presentation
• Effective communication
• Verbal communication
• Non-verbal communication
• Observation skills
• Communicating and working together
• Written communication
• Salon services
• Dealing with customer complaints
• The Receptionist – communicating telephonically
• Assessment techniques and questioning the client
• Questioning techniques
• Face mapping
• Contra-indications
• Contra-actions
• Hygiene and avoiding cross-contamination
• Personal hygiene
• Salon hygiene
• Client hygiene

Business and Office Administration

• Office equipment and ergonomics
• Filing systems and record management
• Reception duties
• Dealing with customer queries
• Travel and events management
• How to manage yourself in the workplace
• Banking, cash control and the business information manual

Lash and Brow Services

• Client Consultations
• Consult, plan and prepare for clients
• Identifying contra-indications
• Brow Services
• Facts about eyebrows
• Eyebrow shapes and face shapes
• Measuring the eyebrows
• Equipment and materials
• Brow shaping procedure
• Aftercare and brow problems
• Lash Services
• Facts about lashes
• Caring for natural eyelashes
• Making the most of your eyelashes
• Mascara
• Artificial lashes
• Aftercare for artificial lashes
• Lash and Brow tinting theory
• Tinting brows and lashes
• Sensitivity test and precautions
• Choosing the correct tint and colour
• Tinting tools
• Application and removal of tint

Excellence in Service: Basic

• Customer service fundamentals
• Customer service skills
• Customer management
• Customer communication

Networking for Success

• Understanding successful networks
• Building networking relationships
• Refining your professional presence
• Bell ringing telephone techniques
• Networking via e-mail and the internet
• Networking power of self promotion
• Special networking challenges


• Entrepreneurship and small business management in perspective
• Key success factors of entrepreneurs
• Basic business concepts
• The business environment
• Identification of feasible small business ideas
• The development and evaluation of business ideas
• Determining the feasibility of the business idea
• The viability of a business idea
• Perform a viability study for a proposed business idea
• The business plan
• Setting up a business
• Factors to consider when choosing the location of a business

Financial Management: Basic

• Basics of accounting
• The accounting cycle
• The income statement
• The balance sheet
• Other financial statements
• Budgeting

Make-up Application

• The anatomy of the face
• Tools and requirements before applying make-up
• Vigorous colours
• Using foundation and concealers
• The wonders of contouring
• Spectacular eyes
• Lovely lips
• Perfection at every age
• Special occasions
• Favourite classics

Excellence in Service: Advanced

• Service standards
• Service teams
• Customer loyalty

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