Introduction to Business English

• Introduction to communication
• Non-verbal communication
• Business writing
• Speaking, listening and reading skills
• Meetings
• Presentations
• Work readiness

Anatomy and Physiology

• About Anatomy and Physiology
• Cells and tissues
• Skin, hair and nails
• The skeletal system
• Muscles and the muscular system
• The lymphatic system
• The nervous system

Professional Salon Skills

• Personal presentation
• Effective communication
• Verbal communication
• Non-verbal communication
• Observation skills
• Communicating and working together
• Written communication
• Salon services
• Dealing with customer complaints
• The Receptionist – communicating telephonically
• Assessment techniques and questioning the client
• Questioning techniques
• Face mapping
• Contra-indications
• Contra-actions
• Hygiene and avoiding cross-contamination
• Personal hygiene
• Salon hygiene
• Client hygiene

Networking for Success

• Understanding successful networks
• Building networking relationships
• Refining your professional presence
• Bell ringing telephone techniques
• Networking via e-mail and the internet
• Networking power of self promotion
• Special networking challenges

Hair Removal Techniques

• History of hair removal
• Waxing techniques
• Laser hair removal theory
• Threading techniques
• Hair removal creams
• Salon etiquette

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